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How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment,Shipping,Returns & Exchanges,Refunds

                                                                                                                                                

 

《 Shipping

 Shipping Method : Selected by customer (EMS or K-Packet)

 Shipping Area : ALL, Except for some areas

 Shipping Cost : International Shipping Fee

 Shipping Time : 3 - 7 days(EMS) , 7 - 10 days(K-Packet)

 Shipping Tracking : Possible 

 

 EMS : EMS Service offers delivery service in the fastest and accurately through special post delivery network system between the Korea post

 K-Packet : K-Packet is a new postal service for overseas delivery Small goods sold online,through special post delivery network system between  the Korea post

  

Returns & Exchanges 

After completion of delivery. Available within 7 days.

Please take into consideration that we only accept qualifying returns but not exchanges.

Refunds are issued once the returned products clear our inspection.

 

We do not accept return(s),exchanges if

-Return the items just because you changed your mind

-The products are damaged due to your mishandling

-Your return request is not approved by our staffming

 

※ In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer.

International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination,

and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again.

According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

 

《 Product Inquiry

   email address : support@koinon.co.kr


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